KATAAB LEATHER CRAFTS · BERLIN

ALL YOU
WANT TO
KNOW.

Honest answers to our most frequently asked questions — about materials, craftsmanship, shipping, and care.

Material & Quality Ordering & Shipping Personalization Care & Sustainability Service & Contact
01 Material & Quality
What material are your products made of? +

We exclusively use high-quality cowhide leather from Italy — no PU, no artificial leather, no compromises. Our leather is vegetable-tanned: it ages naturally, develops a unique patina, and becomes more beautiful with time, not less.

What does "vegetable-tanned" mean? +

Vegetable tanning is the most traditional and environmentally friendly method of leather production. Instead of aggressive chemicals, natural plant tannins are used — usually oak bark or mimosa. The result: a leather with genuine character that is breathable, low-odor, and incomparably beautiful for years to come.

What is patina and why is it valuable? +

Patina is the natural change in leather due to use, light, and time. Small scratches fade, colors deepen, the leather becomes softer and shinier. Each KATAAB piece develops its own unique patina over time — depending on who carries it, where it travels, and what it experiences. This makes every wallet truly one-of-a-kind.

Are all products genuinely handmade? +

Yes — no assembly line, no outsourced mass production. Each piece is handmade in our Berlin workshop. Cutting, stitching, finishing — everything is done by a real person who knows what matters. And you can tell.

How long does a KATAAB product last? +

Leather goods made from vegetable-tanned cowhide leather last for decades with normal use and occasional care. We don't build products with a built-in expiry date. A KATAAB wallet that is in your pocket daily today can look even better in 15 years than it did on day one — if it is cared for.

"We don't build products for the moment. We build companions for life."

KATAAB ATELIER, BERLIN
02 Ordering & Shipping
How long does it take to process my order? +

Standard orders are usually processed and shipped within 1–2 business days. For personalized items, 2–3 additional business days are added for engraving. After shipping, you will automatically receive an email with a tracking number.

Can I track my order? +

Yes. As soon as your order leaves our studio, you will receive a confirmation email with a tracking link. This allows you to see in real-time where your package is located.

What payment methods do you accept? +

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Klarna, as well as Apple Pay and Google Pay. All payments are processed securely via encrypted connections.

Can I cancel or change my order? +

Cancellations and changes are possible within 24 hours of placing the order — please email us immediately at info@kataabwerkstatt.de. After that, production may have already started, and changes may no longer be possible.

Will out-of-stock items become available again? +

Yes, popular models are regularly restocked. On the respective product page, you can sign up for a notification when the product is available again.

03 Personalization
What personalization options are available? +

Many of our products can be engraved with initials, names, a date, or a custom design. The engraving is permanently etched into the leather using a laser — costs vary depending on the chosen engraving option. Simply select your desired option during the ordering process.

How long does a personalized order take? +

Personalized items require 2–3 additional business days, as each laser engraving is precisely and individually executed. The result is a unique piece that is one-of-a-kind in the world.

Can I create a custom gift set? +

Yes — for special occasions, we can put together individual combinations. Simply tell us which products you would like to combine, and together we will find the best solution. For corporate orders and larger quantities, we also offer B2B conditions.

04 Care & Sustainability
How do I properly care for my leather product? +

Genuine leather is more robust than many people think — but a little care greatly extends its lifespan:

  • Keep leather dry, avoid prolonged moisture
  • No direct sunlight for extended periods
  • Treat with high-quality leather care (without silicone additives) every 3–6 months
  • Do not store in plastic — leather needs to breathe

Small scratches fade on their own due to natural hand warmth. This is not a defect — it's the leather living.

Are your products environmentally friendly? +

We place great importance on sustainability: our leather is vegetable-tanned (without harmful chromium salts), our packaging is made from recycled materials, and we do not produce excess stock. The strongest environmental promise we can make: KATAAB products are designed to last for decades — that is the most sustainable alternative to fast fashion.

Where does your leather come from — and is it ethically sourced? +

Our cowhide leather comes from certified tanneries in Italy — a country with a long tradition in leather processing and strict standards for animal welfare and working conditions. We personally select our suppliers and know the production chain behind every piece of leather.

05 Service & Contact
What is your return and exchange policy? +

We accept returns and exchanges within 14 days of delivery — provided the product is unused and in its original packaging. Personalized items are excluded from exchange unless they have a manufacturing defect. Please contact us in advance by email.

What do I do if my product arrives damaged? +

That shouldn't happen — but if it does: contact us within 48 hours of delivery at info@kataabwerkstatt.de with photos of the damage. We will immediately arrange for a replacement or a full refund.

Do you offer gift wrapping? +

We do not currently offer separate gift wrapping — but our standard packaging is deliberately designed to be given directly as a gift: stylish, clean, without frills.

Can I visit your workshop? +

We currently do not operate a physical store but regularly appear at Berlin markets and pop-up events. Subscribe to our newsletter or follow us on Instagram — we announce all events there in good time.

How do I reach customer service? +

The fastest way is by email: info@kataabwerkstatt.de
Alternatively, via the contact form on our website or by DM on Instagram. We usually respond within 24–48 hours — often much faster on business days.

Are there discounts or a newsletter? +

Newsletter subscribers are the first to get access to exclusive promotions, new releases, and seasonal offers. You can find the signup link in the footer of our website — it's worth it.